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EzzyBills User Guide

Q 1: I cannot login – forgot user name or password?

Likely cause:

Incorrect username (usually not your email), forgotten password, or locked account.

What is your user name?

  • it is usually not your email address (most likely your name or your company name)
  • it shall not contain

What if the password is forgotten?

  • you can reset it at the login window, by click “Forgot password”. You will be asked to enter your user name and then click “Reset Password.”
  • We will send you an email with the new password.
  • We recommend you to change this new password once you have it (click Settings. Enter the old one and the new one. Click Save Settings.).
  • If you do not get any email, maybe you forget which email address you provided to EzzyBills. Or maybe you forgot user name. Send an email to, we will let you know.

Not sure username and password, or Account is locked:

  • email to or phone us.
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